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Managed Services

Managed Services Credits allows you to ask TTS to manage your agency profile, create, update or delete companies and users and setup the content and features you subscribed for your agency and for your companies. When you need something changed, you just need to ask us.

Because all minutes count in a travel agent's day, subscribe Manage Services to ask TTS to do your TTS Corporate configurations for you.

 

Managed Services Price

Managed Services can be bought in packs of 1250 credits. Each 1250 Managed Services Credits pack costs 50 USD.
 
 

Manage Service Usage Pricing

 

Handle Cost 

Each Managed Services’ request has a fixed handle cost of 50 credits .
 
This cost covers everything related with the handle of the request like making sure you provided all the necessary information, email exchange to request missing information necessary to implement the request, loading cost reports, etc.
 
We recommend you to include as many tasks as you can in one request to save in handle costs and because keeping everything in one ticket at a time makes it easy to follow up for everyone involved. 
 
 

Tasks Cost 

Tasks requested will be charged in credits according with the following table: 
Task Type Applicability Description Credits Cost
Normal Urgent
My Agency any change Supports any update. 20 60
Company per Company Supports creation, update and deletion. 0 0
User per User Supports creation, update and deletion. 10 30
Provisioning* per Provisioning Supports Provisioning Management 0 0
Content Main Setting per Main Setting Supports creation, update and deletion. 20 60
Preference per Preference Supports creation, update and deletion. 20 60
Fee per Fee Supports creation, update and deletion. 20 60
Corporate ID per Corporate ID Supports creation, update and deletion. 20 60
Agency Account per Agency Account Supports creation, update and deletion. 20 60
Agency Branding any change Supports update and logo image edition. 300 600
Region per Region Supports creation, update and deletion. 20 60
Travel Policy per Travel Policy Supports creation, update and deletion. 300 900
User Group per User Group Supports creation, update and deletion 150 450
Reason Code per Reason Code Supports creation, update and deletion. 20 60
Private Fares per Content Private Fares Supports creation, update and deletion. 150 450
Remark per Remark Supports creation, update and deletion. 20 60
MIR any change Supports any update. 10 30

* GDS Provisioning is not covered by the SLA since it depends of third parties which response times we can't guarantee

 

Service Level Agreement (SLA) 

Normal requests

3 business days per request

 

Urgent requests

1 business day per request
 
Note: GDS Provisioning is not covered by the SLA since it depends of third parties which response times we can't guarantee. 

 

Credits Expiration 

 
Credits expire one year after its subscription. So if you bought Managed Services credits packs at different times, you may have credits expiring at different dates.
We recommend that you never buy more than what you expect to spend in one or 2 months. 
 
 

Credits Usage Tracking

 
Credits are reported at TTS Corporate as soon as a requested task has been completed and the Managed Services Credits Account shows in what tasks credits have been spent. 
 
 

FAQs

 
Can I make changes on my own too?

Yes. We only change what and when you ask. You can and should only use our services if you don't have the time to do it yourself and you can cherry pick the tasks you will do yourself and the ones you send to us.

What happens if I don't provide enough information when I make a request?

Worry not, our team will ask you for anything missing or not clear. Keep in mind that for SLA effects, the clock only starts counting when we have all the information, in your own best interest, make sure you provide everything we need to know on the original request.

One of my customers sends me a new user database every week. Can I send it to the managed services team to be updated?

Yes you can. Keep in mind that you need to provide our team enough information on what company is to be updated and the type of update (e.g. remove all and keep just the ones in the database, update existing, etc.)

What if you make a mistake when implementing my changes?

First of all we will ask a big and sincere Sorry and will immediately fix them. Any additional work required to fix the error will not be charged.