Increased Financial Recovery
A significant percentage of tickets remain partially unused. Refund Tracker helps you recover this lost money by notifying you of eligible refunds, ensuring you never miss out on a financial opportunity.
Stop Missing Out on Revenue. Recover Unused Tickets with Refund Tracker
Effortlessly identify and recover revenue from unused ticket segments.
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Maximize Revenue with Minimal Effort
Our automated system eliminates manual searches, freeing you up to focus on what matters most – your clients.
Flexible Refund Management
With Refund Tracker, you can choose when to request refunds, whether immediately or at a later stage. Tailor the refund process to fit your agency’s needs and maximize your operational efficiency.
Seamless Integration
Designed to work effortlessly with your existing systems, Refund Tracker ensures a smooth and hassle-free experience, enhancing your agency’s capabilities without any disruptions.
Free for Licensed Travelport Mobile Agent and TTS WebAgent Users
Enjoy the benefits at no extra cost. Refund Tracker is free for all licensed users of Travelport Mobile Agent and TTS WebAgent, providing exceptional value and powerful capabilities without additional fees.
Refund Tracker is exclusively available for Galileo.
What our clients say about Refund Tracker
Seeing immediate notifications for unused segments ensures we never miss an opportunity for recovery—Refund Tracker is indispensable.
Rami S.Agency Revenue Manager Our team no longer spends hours tracking refunds. With Refund Tracker, we reclaim unused funds, enhancing efficiency and maximizing our bottom line.
Luca R.Business Development Specialist We’ve been able to recover so much lost revenue, either redirecting it into business growth or as a loyalty benefit for customers.
Ana G.Travel Account Manager Recovering revenue on unused segments without manually tracking each case is incredibly liberating and adds significantly to our revenue stream.
George A.Client Success Supervisor Before Refund Tracker, tracking unused segments was a time-consuming ordeal. Now, it works in the background, ensuring no revenue is lost. It’s not just a solution—it’s a game-changer for our bottom line.
Amelia H.Operations Manager
Frequently Asked Questions
What is Refund Tracker?
Refund Tracker is a tool within Travelport Mobile Agent and TTS WebAgent that automatically searches for unused airline tickets, allowing travel agents to reclaim refunds with ease, saving time and increasing revenue.
How does Refund Tracker help my travel agency save time and money?
Refund Tracker automates the search for unused tickets, reducing the time spent manually checking each one. This automation minimizes human error and ensures no refunds slip through the cracks, maximizing revenue potential.
Who can use Refund Tracker?
Refund Tracker is available to travel agents using Travelport Mobile Agent or TTS WebAgent. If you’re not currently using either, you can sign up to gain access to this feature.
How does Refund Tracker identify unused tickets?
Refund Tracker continuously scans for unused tickets associated with your agency. When an unused ticket is found, it notifies you, so you can initiate the refund process promptly.
How much revenue can I expect to reclaim with Refund Tracker?
The amount varies depending on your agency’s booking volume. Many agencies have found significant extra income, with some discovering thousands of dollars in refunds within just the first week of using Refund Tracker.
Will Refund Tracker help prevent revenue loss due to human error?
Absolutely. Since Refund Tracker automates the search for unused tickets, it eliminates the risk of missed refunds due to human error, ensuring you capture every opportunity for revenue recovery.
How often does Refund Tracker update or scan for unused tickets?
Refund Tracker performs regular scans, keeping your information up-to-date so you can claim refunds as soon as they become available.
Is there a cost to activate Refund Tracker?
If you’re already using Travelport Mobile Agent or TTS WebAgent, Refund Tracker is included. For non-users, a subscription to TMA or TTS WebAgent will be required to access Refund Tracker.
A Plan For Every Travel Agent.
Offer 24/7 customer service without the late runs to the office. Use your GDS anytime, anywhere!
All major mobile OS
Available for iOS platforms, iPhone, iPad, and for Android, supporting more than 10,000 devices.
All Travelport cores
One single app, the same functionality for all Travelport GDS systems, Apollo, Galileo, and Worldspan.